The Mountain Province State Polytechnic College retained its ISO 9001:2015 certified status after the ISO Surveillance Audit by ACS W3 Solutionz through its representative, Mr. Gene Ramos Gile on December 20, 2019. The ISO 9001:2015 or the International Standard for a Quality Management System (QMS) recertified the College for the Administration and the Supervision of the Office of the Student Affairs (OSA) and General Administrative Support Services (GASS).
“ISO 9001:2015 is by far the world’s most established quality framework, currently being used by over 1.5 million organizations in 191 countries. It is a worldwide standard for quality that placed our College to a very select group and alongside international agencies and institutions,” shared Ms. Carolyne Dale A. Castañeda, Document Control Custodian in an interview.
MPSPC submitted itself for ISO 9001:2015 certification in 2018, and this endeavor paved the way for the assessment of the organization, the systems, processes, and procedures in order to ensure the efficiency of the services of the College. In 2019, the result of the first audit process proved to be fruitful because the College was awarded the ISO 9001: 2015 certification for the efficiency of its systems and procedures, particularly in the Administration, OSA and GASS sectors. To guarantee sustainability of its best practices, MPSPC retook the challenge for another evaluation, and again, the College was recertified based on international standards.
The MPSPC process owners and the ISO core team started their preparation to accomplish and compile all necessary retained quality documented information that were required for the surveillance audit all year round. The Internal Quality Audit Team, under the supervision of the Chairperson, Dr. Christie Lynne C. Codod ensured that all processes were implemented with efficiency and quality. The team conducted an internal audit to assist the process owners to comply with their non-conformities and to recommend to them opportunities for improvement that could enhance their systems and processes. Some fixtures were also installed within the different offices as they conducted their 7Ss (Sort, Straighten, Scrub/Shine, Standardize, Sustain, Safety and Spirit) to make their offices clean and orderly.
A day before the Surveillance Audit, the heads of offices under the GASS had their final action plan to prepare and finalize all necessary documents being required by the ISO 9001:2015 Standard and their defined processes.
“MPSPC is definitely qualified to pass the first Surveillance Audit because of the specific requirements to improve processes was observed during the audit like the High Level Structure and the Context of the Organization that aims to enhance the customers’ satisfaction,” shared Mr. Gile in an interview.
Mr. Gile is astounded with the leadership he witnessed that the top management of MPSPC is taking for the accountability of the effectiveness of QMS providing the requirements and determining the risks and opportunities to be addressed. “Those that I have mentioned are just the tip of the iceberg. Keep on maintaining the requirements for subsequent provisions of products and necessary documented information,” Mr. Gile added.
During the post-assessment aimed to present the results of the surveillance, Mr. Gile disclosed that MPSPC is continuously ensuring that the institution delivers its consistent level of quality to its stakeholders. By becoming ISO 9001:2015 certified, the College is better able to meet the customer requirements and earn credibility and trust especially among foreign institutions who usually look for such accreditation.
“The College meets international standards in some of its processes and procedures. It means that the College is able to demonstrate the ability to consistently provide products and services that meet customer and regulatory (national and international) requirements. It is actually a very tedious process because you also have to change mindset of faculty and staff to conform with and adhere to these standards,” Dr. Rexton F. Chakas, the College President stressed.
“Let’s continue in our relentless pursuit for excellence. The ISO re-certification of our institution only exemplifies our shared and unifying commitment in MPSPC to use the drive for excellence to inspire the human spirit in the midst of challenges- that nothing is impossible if we adopt a consciousness setting that is founded on common purposes, sense of unity, and pride in our achievements as an academic community,” Dr. Rogelio K. Balcita Jr., Vice President for Administration and Finance and Quality Management Representative added. // Events Management Office and MIS Unit